Programs That Require Continuous Connection to Target Servers Do Not Function As Expected After Upgrade to Windows 2000

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SYMPTOMS

Programs that must keep a continuous connection to the target server may not function as expected after the client computer is upgraded to Windows 2000.

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CAUSE

Windows 2000 processes the KeepConn registry value differently than Microsoft Windows NT 4.0 does. Windows 2000 permits the connection to the target server to time out.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date        Time  Version       Size    File name
   --------------------------------------------------
   04-Jun-2003 17:18 5.0.2195.6752 407,792 Mrxsmb.sys
   04-Jun-2003 17:18 5.0.2195.6752 168,496 Rdbss.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For additional information about how hotfix packages are named , click the following article number to view the article in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/EN-US/ ) New Naming Schema for Microsoft Windows Hotfix Packages

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