Removable Storage Device Does Not Work After It Is Removed and Reinserted

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SYMPTOMS

When you try to use a previously installed removable storage device (for example, a removable CD-ROM drive for a portable computer), the device does not work. When you view the properties for the problem device in Device Manager, you receive the following message:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

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CAUSE

This problem may occur when you:

Install a new removable storage device (for example, a memory card, a PC Card storage device, or a USB storage device).
Remove the previously-installed removable storage device from the computer.
Reinsert the previously-installed removable storage device.

When this sequence of events occurs, Windows 2000 may not clean up a reference to the removed device. This prevents the device from being enumerated and configured correctly when it is reinserted.

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RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 3

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Uniprocessor

   Date          Time   Version           Size     File name 
   -------------------------------------------------------------- 
   19-Jun-2003   13:44  5.00.2195.6741    711,440  Kernel32.dll 
   19-Jun-2003   13:44  5.00.2195.6741    483,600  Ntdll.dll 
   19-Jun-2003   13:44  5.00.2195.6758  1,628,784  Win32k.sys 
   19-Jun-2003   13:44  5.00.2195.6758    243,984  Winsrv.dll 
   18-Jun-2003   10:38  5.00.2195.6757  1,695,616  Ntkrnlpa.exe 
   18-Jun-2003   10:38  5.00.2195.6757  1,674,048  Ntoskrnl.exe

Multiprocessor

   Date         Time    Version           Size     File name 
   -------------------------------------------------------------- 
   19-Jun-2003  13:44   5.00.2195.6738     42,256  Basesrv.dll 
   17-Jan-2003  08:06   5.00.2195.6656    236,304  Cmd.exe 
   19-Jun-2003  13:44   5.00.2195.6758    222,992  Gdi32.dll 
   19-Jun-2003  13:44   5.00.2195.6741    711,440  Kernel32.dll 
   04-Feb-2003  12:15   5.00.2195.6661     29,264  Mountmgr.sys 
   19-Jun-2003  13:44   5.00.2195.6751    333,072  Msgina.dll 
   19-Jun-2003  13:44   5.00.2195.6741    483,600  Ntdll.dll 
   18-Jun-2003  10:38   5.00.2195.6757  1,696,448  Ntkrnlmp.exe 
   18-Jun-2003  10:38   5.00.2195.6757  1,716,416  Ntkrpamp.exe 
   07-Apr-2003  22:54   5.00.2195.6701     90,232  Rdpwd.sys 
   19-Jun-2003  13:44   5.00.2195.6758    380,176  User32.dll 
   19-Jun-2003  13:44   5.00.2195.6745    385,808  Userenv.dll 
   18-Jun-2003  11:36   5.00.2195.6758  1,628,784  Win32k.sys 
   29-May-2003  16:25   5.00.2195.6750    181,520  Winlogon.exe 
   19-Jun-2003  13:44   5.00.2195.6758    243,984  Winsrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/EN-US/ ) New Naming Schema for Microsoft Windows Hotfix Packages

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