Article ID: 818900 - View products that this article applies to.
When you insert a file as a hyperlink into a Microsoft Outlook 2002 e-mail message and you are using Rich Text as your e-mail format, the path of the file does not convert to a Universal Naming Convention (UNC) path.
Note To check the format of the e-mail message, click the Tools menu, and then click Options. Click the Mail Format tab, and then make sure that next to Compose in this message format it states Rich Text.
For example, if you insert a file that is located on a network share (mapped drive) as a hyperlink in an Outlook 2002 e-mail message, the path of the file may be inserted as <file://driveletter:\folder\filename> instead of the UNC path of <\\servername\share\filename>.
Part 1: Download and Install the FixA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name ----------------------------------------------- 01-May-2003 22:28 7,021,704 Outlookff.msp 01-May-2003 20:08 3,242,416 Outlookop.msp
Date Time Version Size File name --------------------------------------------------------- 20-Dec-2002 00:41 10.0.4817.0 109,128 Envelope.dll 09-Jan-2003 22:31 10.0.4907.0 346,696 Exsec32.dll 09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll 28-Feb-2003 01:56 10.0.5025.0 543,304 Outlcm.dll 14-Mar-2003 07:55 10.0.5112.0 100,936 Outlctl.dll 01-May-2003 02:31 10.0.5229.0 6,318,664 Outllib.dll 11-Oct-2002 22:14 10.0.4608.0 92,744 Outlmime.dll 01-May-2003 02:31 10.0.5229.0 47,688 Outlook.exe 22-Mar-2003 03:06 10.0.5119.0 121,416 Outlph.dll 25-Nov-2002 18:50 10.0.4721.0 47,688 Recall.dll
Important Information Before You Install the Hotfix
Part 2: Activate the UpdateWarning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this hotfix, follow these steps:
Note Refer to the following table for the values that you can type in the Value data box in step 8.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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