Article ID: 818952 - View products that this article applies to.
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When you restart your server after you install Microsoft Windows 2000 Service Pack 4 (SP4), the Microsoft Exchange Server Key Management Service (KMS) service does not start.
Additionally, the following event is logged in the Application log of the Windows Event Viewer:
Event Type: Error
This problem occurs if you install Windows 2000 SP4 on a computer that is running Microsoft Windows 2000 Service Pack 3 (SP3) and that is also running Microsoft Exchange 2000 Server Service Pack 3 (SP3).
To work around this problem, run the eseutil.exe /d command against the KMS database to defragment it. To do this, follow these steps:
Note By default, Eseutil.exe is stored in the Program Files\Exchsrvr\Bin folder. However, you can also locate this utility on the Exchange 2000 Server CD in the Support\I386 folder.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/317014/EN-US/ )XADM: Exchange 2000 Server Eseutil Command Line Switches
(http://support.microsoft.com/kb/192185/EN-US/ )XADM: How to Defragment with the Eseutil Utility (Eseutil.exe)
Article ID: 818952 - Last Review: February 27, 2014 - Revision: 2.1
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