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How to respond to a request from a customer to change billing information for an Xbox LIVE account

Article ID:819003
Last Review:April 25, 2007
Revision:6.3
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SUMMARY

This article describes how to modify the billing information for your Xbox Live account.

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MORE INFORMATION

Modify your billing information from a computer

To update your billing information, visit the following Microsoft Billing and Account Management Web site:
https://billing.microsoft.com/home.aspx (https://billing.microsoft.com/home.aspx)

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Modify your billing information from a console

Xbox 360 console

To modify your contact information, follow these steps:
1.From the Xbox Dashboard, select Xbox Live Marketplace.
2.Select Account Management.
3.Select Contact Information.
4.Enter your Windows Live ID and your password.
5.Select the item that you want to modify, and then press the A button. The following items are available to edit:
Address
City
Zip/Postal code
Phone
Email address
To modify your credit card details, follow these steps:
1.From the Xbox Dashboard, select Xbox Live Marketplace.
2.Select Account management.
3.Select Memberships.
4.Select Current membership.
5.Select Change payment options.
6.You can edit your current credit card details or select Add Credit card to enter a new or alternative credit card.

Original Xbox console

To modify your contact information or your credit card details, follow these steps:
1.From the Xbox Live Dashboard, press the B button.
2.Select the account that you want to modify, and then press the A button.
3.Select Account Management, and then press the A button.
4.On the Account Management screen, select Credit Card.
5.When you are prompted, press the A button.
6.Enter the last four digits of your credit card, select Done, and then press the A button.
7.Select the item that you want to modify from the list, and then press the A button. The following items are available to edit:
Payment Method
Cardholder Name
Credit Card Number
Expiration Date
Phone Number
8.Select Continue, and then press the A button. The following items appear:
Postal Code
State/Territory
City
Street Address
E-mail Address
9.To modify an item, select the item, and then press the A button.

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APPLIES TO
Microsoft Xbox Live
Microsoft Xbox
Microsoft XBox 360 Video Game System

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