Article ID: 819103 - View products that this article applies to.
When you start Microsoft Outlook, the keyboard layout changes to a different language.
For example, when you set the default keyboard to German (Germany), and then you start Outlook, the keyboard layout on the Language toolbar changes to English (United States).
This problem occurs when you have the Arabic or Hebrew Multilingual User Interface (MUI) components installed.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Version Size File name ------------------------------------------------------- 01-May-2003 22:28 7,021,704 Outlookff.msp (Full-File patch) 01-May-2003 20:08 3,242,416 Outlookop.msp (Client patch)
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name ------------------------------------------------------- 2002-Dec-19 17:41 10.0.4817.0 109128 Envelope.dll 2003-Jan-09 15:31 10.0.4907.0 346696 Exsec32.dll 2002-Aug-08 20:22 10.0.4406.0 137800 Impmail.dll 2003-Feb-27 18:56 10.0.5025.0 543304 Outlcm.dll 2003-Mar-14 00:55 10.0.5112.0 100936 Outlctl.dll 2003-Apr-30 19:31 10.0.5229.0 6318664 Outllib.dll 2002-Oct-11 15:14 10.0.4608.0 92744 Outlmime.dll 2003-Apr-30 19:31 10.0.5229.0 47688 Outlook.exe 2003-Mar-21 20:06 10.0.5119.0 121416 Outlph.dll 2002-Nov-25 11:50 10.0.4721.0 47688 Recall.dll
325671Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
(http://support.microsoft.com/kb/330537/EN-US/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
To work around this behavior, remove the Arabic or Hebrew MUI components. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.