Select the product you need help with

OL2002: E-mail Messages That You Send Are Lost If You Pasted the Address From a Received E-mail Message

Article ID: 819538 - View products that this article applies to.

SYMPTOMS

When you copy the sender's e-mail address from a received e-mail message, paste that e-mail address in the To, cc, or Bcc box of a new e-mail message, and then click Send, the e-mail message may be lost and not delivered to the recipient.

Note The e-mail message is retained in your Sent Items folder.

Back to the top | Give Feedback

CAUSE

This problem may occurs if the following two conditions are true:

You use a personal store file as your delivery location for your received e-mail messages.

-and-
You send the e-mail message using Microsoft Exchange 2000 Server.

Back to the top | Give Feedback

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841

(http://support.microsoft.com/kb/307841/ )

How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name     
   ----------------------------------------------------------------
   01-May-2003  20:08  3,242,416  Outlookop.msp  (Client Update)
   01-May-2003  22:28  7,021,704  Outlookff.msp  (Full File Update)

After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:

   Date         Time   Version      Size       File name     
   --------------------------------------------------------
   20-Dec-2002  00:41  10.0.4817.0    109,128  Envelope.dll     
   09-Jan-2003  22:31  10.0.4907.0    346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0    137,800  Impmail.dll      
   28-Feb-2003  01:56  10.0.5025.0    543,304  Outlcm.dll       
   14-Mar-2003  07:55  10.0.5112.0    100,936  Outlctl.dll      
   01-May-2003  02:31  10.0.5229.0  6,318,664  Outllib.dll      
   11-Oct-2002  22:14  10.0.4608.0     92,744  Outlmime.dll     
   01-May-2003  02:31  10.0.5229.0     47,688  Outlook.exe      
   22-Mar-2003  03:06  10.0.5119.0    121,416  Outlph.dll       
   25-Nov-2002  18:50  10.0.4721.0     47,688  Recall.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671

(http://support.microsoft.com/kb/325671/EN-US/ )

OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537

(http://support.microsoft.com/kb/330537/EN-US/ )

OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Back to the top | Give Feedback