WD2002: Browsing Between Word Document and Web Pages Causes Word to Stop Responding

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SYMPTOMS

When you browse back and forth between a Microsoft Word 2002 document and a Web page in Microsoft Internet Explorer 6, Word may abruptly stop responding when you click Back in Internet Explorer.

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CAUSE

This problem occurs after you click a command button on the Word document that you dragged and dropped in the Internet Explorer browser window.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date          Time    Version       Size      File name     
   -------------------------------------------------------
   2003-Jul-02  23:06   10.0.5501.0   10,603,064  Winword.exe

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time      Size       File name     
   -----------------------------------------------
   2003-Jul-03  08:01    2,988,004   Winwordop.msp
   2003-Jul-03  09:09    8,298,044   Winwordff.msp

The fix for this issue is also included in the Word 2002 Post-Service Pack 2 Hotfix package that is dated July 3, 2003. For additional information about how to obtain the Word 2002 Post-Service Pack 2 Hotfix package, click the following article number to view the article in the Microsoft Knowledge Base:

823329 (http://support.microsoft.com/kb/823329/ ) Availability of the Word 2002 post-Service Pack 2 hotfix package: July 3, 2003

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

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