When you select the following settings in Exchange System Manager, an e-mail message that is sent by a non-MAPI client to an external recipient by using HTML format appears in plain text format when you expect it to appear in HTML format:
- Provide message body as HTML
- Apply content settings to non-MAPI clients
This behavior occurs when you send an e-mail message by using a non-MAPI recipient, such as the Microsoft Outlook Express client, that is inside the Exchange organization.
This behavior occurs because Microsoft Exchange 2000 Server uses MIME format and does not convert e-mail messages to MAPI format.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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