Article ID: 820199 - View products that this article applies to.
When you try to log off from a Microsoft Windows 2000-based computer, the Winlogon.exe process may stop responding, and you may not be able to log off from the computer. When this problem occurs, you do not receive an error message.
This problem may occur if multiple instances of the Input Method Editor (IME) process (Conime.exe) are running at the same time.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 03-Jun-2003 18:09 5.0.2195.6738 42,256 Basesrv.dll 17-Jan-2003 16:06 5.0.2195.6656 236,304 Cmd.exe 03-Jun-2003 18:00 5.0.2195.6751 26,896 Conime.exe 03-Jun-2003 18:09 5.0.2195.6660 233,232 Gdi32.dll 03-Jun-2003 18:09 5.0.2195.6741 711,440 Kernel32.dll 03-Jun-2003 18:09 5.0.2195.6751 333,072 Msgina.dll 08-Apr-2003 05:54 5.0.2195.6701 90,232 Rdpwd.sys 29-May-2003 23:22 5.0.2195.6748 4,576,256 Sp3res.dll 03-Jun-2003 18:09 5.0.2195.6688 403,216 User32.dll 03-Jun-2003 18:09 5.0.2195.6745 385,808 Userenv.dll 02-Jun-2003 21:26 5.0.2195.6751 1,628,816 Win32k.sys 29-May-2003 23:25 5.0.2195.6750 181,520 Winlogon.exe 03-Jun-2003 18:09 5.0.2195.6751 243,984 Winsrv.dll 03-Jun-2003 18:09 5.0.2195.6741 711,440 Kernel32.dll 03-Jun-2003 18:09 5.0.2195.6751 1,628,816 Win32k.sys 03-Jun-2003 18:09 5.0.2195.6751 243,984 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 820199 - Last Review: October 26, 2006 - Revision: 2.6