Some Keyboard Shortcuts Do Not Work the Way That You Expect in Outlook Web Access

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Article ID: 820274 - View products that this article applies to.
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Symptoms

When you sign in to your mailbox by using Microsoft Outlook Web Access (OWA), and you try to use keyboard shortcut commands to perform operations in OWA, those commands may not work in the way that you expect.

Cause

This problem may occur if you sign in to OWA from an MSN 8 Web browser.

Workaround

To work around this problem, use the mouse to perform the operations where the keyboard shortcut does not work as you expect.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

More information

The following table lists the keyboard shortcuts that perform incorrectly in OWA when you log on from an MSN 8 Web browser:

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Keyboard CommandCurrent ResultExpected Result
CTRL+NDisplays a new MSN 8 Explorer window.Creates a new mail, contact, calendar, or task item, depending on the current view.
CTRL+RDisplays an MSN 8 Mail window. Opens a reply window, depending on the current view.
CTRL+K
(when pressed in the To, Cc, or Bcc fields of a message)
Displays the Keyword dialog box.Displays the Check Names -- Web Page Dialog dialog box.
CTRL+K (when pressed after selecting text in a S/MIME message) Displays the Keyword dialog box.Displays the Hyperlink dialog box.


For additional information about the keyboard shortcuts that are available in OWA, view the Using Internet Explorer Keyboard Shortcuts Help topic in the "Accessibility" section in Outlook Web Access Help.

Properties

Article ID: 820274 - Last Review: September 3, 2013 - Revision: 4.0
Applies to
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
Keywords: 
kbnofix kbbug kbprb KB820274

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