Article ID: 820368 - View products that this article applies to.
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If you send an e-mail message that requests a read receipt in Outlook 2002, and you open the sent e-mail message in your Sent folder, the date and time for the read receipts are not correct on the Tracking tab. This problem occurs even if the recipient has not read the e-mail message or sent a read receipt.
Note You generally do not receive any date or time information on the Tracking tab of the sent e-mail message if the recipients have not read the e-mail message or sent a read receipt.
This problem occurs if you click Reply to All in an e-mail message that you sent earlier, and request a new read receipt for the same e-mail message.
If the recipients sent a read receipt to the earlier e-mail message, and have not read the new e-mail message yet, the date and time information from the first read receipts may be appear on the Tracking tab of the new e-mail message that you sent using Reply to All.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
How to Obtain the HotfixThis issue is fixed in the Outlook 2002 Post-Service Pack 2 Hotfix Package June 7, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/822613/ )Availability of the Outlook 2002 Post-Service Pack 2 Hotfix Package: June 7, 2003
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
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