Article ID: 820546 - Last Review: August 29, 2007 - Revision: 3.3

You receive a Stop error when the operating system sends an interrupt signal on a Windows XP SP1-based computer

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SYMPTOMS

When the operating system sends an interrupt signal on a Microsoft Windows XP Service Pack 1-based computer, you may receive a Stop error that is similar to the following:

STOP: Ox0000000a in HalpDismissLevel

When you view the Memory.dmp file, the Memory.dmp file contains debugging information that is similar to the following:

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pagable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.

Arguments:
Arg1: 599511e8, memory referenced
Arg2: 000000ff, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 806ce370, address which referenced memory

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows XP Professional SP1

Date         Time   Version           Size     File name
--------------------------------------------------------
21-May-2003  19:00  5.1.2600.1224     102,144  Hal.dll

Microsoft Windows XP 64-bit Edition Version 2002 SP1

Date         Time   Version            Size    File name
--------------------------------------------------------
30-May-2003  00:04  5.1.2600.1221     341,504  Hal.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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