Spooler Service Crashes When You Submit a Print Job and an Event ID 7031 Message Is Logged in the System Log

Hotfix Download Available
View and request hotfix downloads

View products that this article applies to.

SYMPTOMS

When you send a print job to a network printer, the Print Spooler service on the server that hosts the printer may shut down unexpectedly. This behavior may occur if you select multiple copies in the print job and when you print using the RAW data type.

Back to the top

CAUSE

This problem may occur if an access violation occurs in the Print Spooler service. If the size of the print buffer is not sufficient, it must be reallocated. However, in the call to reallocate the buffer, the GetPrinterInfo function allocates a 0 byte buffer and an access violation occurs.

Back to the top

RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 3 (SP3) is required to install this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   11-Jun-2003  15:50  5.0.2195.6749  252,176  Localspl.dll
   11-Jun-2003  15:50  5.0.2195.6741   80,656  Spoolss.dll
   11-Jun-2003  15:50  5.0.2195.6681   97,040  Win32spl.dll

Currently, there are two versions of the hotfix available for download. One is labeled "Free I386", and the other is labeled "Free x86". The free x86 hotfix includes the latest versions of the files as listed in the fix. Do not download the free I386 version, or the hotfix may not install correctly, and you may receive the error messages that are mentioned in the Microsoft Knowledge Base article 822384. If you encounter this problem, you have the incorrect version, and you must obtain the free x86 version.

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Back to the top

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/EN-US/ ) New Naming Schema for Microsoft Windows Hotfix Packages

Back to the top