XL2000: Access Violation Occurs When You Drag a Pivot Table Field

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SYMPTOMS

When you drag a pivot table field in Excel 2000 Service Pack 3 (SP3), Excel may stop responding or abruptly quit with an Access Violation.

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CAUSE

This problem may occur if the pivot table is created from an OLAP cube and the pivot table has many items inside it.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

     Date       Time      Size       File name     
   -------------------------------------------------------
   10-May-2003  01:09:48  1,751,044  Excelop.msp
   10-May-2003  01:37:05  4,421,216  Excelff.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:

   Date         Time     Version    Size       File name     
   -------------------------------------------------------
   09-May-2003  19:48:11 9.0.0.7708 7,163,949  Excel.exe

This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 (http://support.microsoft.com/kb/326585/EN-US/ ) OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 (http://support.microsoft.com/kb/811002/EN-US/ ) OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

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