When you try to send or receive messages in Outlook 2000,
you may receive one of the following error messages:
connection to the server has failed. Account: 'account
name', Server: 'SMTP or POP server
name', Protocol: SMTP (or POP), Port:
25 (or 110), Secure (SSL): No, Socket Error: 10051, Error Number:
Unable to connect to the server,
Account: 'account name', Server: 'SMTP
or POP server name', Protocol: SMTP (or
POP), Port: 25 (or 110), Secure (SSL): No, Socket Error: 10051,
Error Number: 0x800CCC0E
To troubleshoot this issue, follow these steps:
- When you receive of the error messages that the "Symptoms"
section of this article describes, make a note of the name of the server
referenced in the error message.
- Click Start, click Run,
and then type TELNET
servername is the name of your mail
- Click OK. If you cannot connect to the
server by using Telnet, there is a network connection problem to your mail
server or to your Internet service provider (ISP). Contact your network
administrator or ISP to help resolve the connection problem.
- If Telnet is successful, click Start,
point to All Programs, and then click Outlook
- Try to log on to Outlook Express with your Outlook 2000
mail account. If you cannot log on by using your Outlook 2000 account, the
problem may be caused by a Winsock or MAPI issue. See contact information later
in this article to contact Microsoft Product Support to help resolve the issue.
If you can log on using your Outlook 2000 e-mail account, continue to Step
- Quit Outlook Express, and then start Outlook
- To remove the existing account, click E-mail
Accounts on the Tools menu.
- Click View or change existing e-mail
accounts, and then click Next.
- Click to select the e-mail account, and then click
- Click Finish to close the E-mail Accounts
- On the File menu, click Import
- Click to select the Import Internet Mail Account
Settings check box, and then click Next.
Outlook finds and imports your account from Outlook
- Quit Outlook 2000, and then restart Outlook
Try to log on with your account. If you can log on and send and
receive messages, this issue was caused by a corrupted account. If you still
receive the error messages after you finish these steps, contact Microsoft
Product Support to resolve the issue.
For a complete list of Microsoft
Product Support Services phone numbers and information about support costs,
visit the following Microsoft Web site: Note
In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
Article ID: 820672 - Last Review: September 20, 2011 - Revision: 2.0
- Microsoft Outlook 2000 Standard Edition
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