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Article ID: 820705 - Last Review: January 12, 2006 - Revision: 2.5

Movie Does Not Play in PowerPoint Viewer or Gives Error Message in PowerPoint 2003

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SYMPTOMS

When you try to play a movie in PowerPoint 2003, you receive the following error message however, the movie plays successfully:
The file you are attempting to play has an extension that does not match the file format. Playing the file may result in unexpected behavior.
-or-

When you try to play a movie in Microsoft PowerPoint Viewer, the movie does not play.
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CAUSE

This problem may occur if the movie is a QuickTime movie file (for example, *.mov).
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WORKAROUND

To work around this problem, convert the movie to a different format. For example, convert the movie to one of the following formats:
  • Advanced Streaming Format (*.asf)
  • Audio Video Interleave (*.avi)
  • Motion Picture Experts Group (*.mpg; *.mpe; *.mpeg)
  • Windows Media File (*.wmv)
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APPLIES TO
  • Microsoft Office PowerPoint 2003
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Keywords: 
kberrmsg kbprb KB820705
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