Article ID: 820705 - Last Review: September 12, 2011 - Revision: 3.0

Movie Does Not Play in PowerPoint Viewer or Gives Error Message in PowerPoint 2003

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

When you try to play a movie in PowerPoint 2003, you receive the following error message however, the movie plays successfully:
The file you are attempting to play has an extension that does not match the file format. Playing the file may result in unexpected behavior.
-or-

When you try to play a movie in Microsoft PowerPoint Viewer, the movie does not play.
Back to the top

CAUSE

This problem may occur if the movie is a QuickTime movie file (for example, *.mov).
Back to the top

WORKAROUND

To work around this problem, convert the movie to a different format. For example, convert the movie to one of the following formats:
  • Advanced Streaming Format (*.asf)
  • Audio Video Interleave (*.avi)
  • Motion Picture Experts Group (*.mpg; *.mpe; *.mpeg)
  • Windows Media File (*.wmv)
Back to the top
APPLIES TO
  • Microsoft Office PowerPoint 2003
Back to the top
Keywords: 
kberrmsg kbprb KB820705
Back to the top