OL2002: Rules Appear As Turned Off in the Rules Wizard

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Article ID: 820722 - View products that this article applies to.
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SYMPTOMS

If you create a new rule to move an e-mail message to a folder that is contained in your personal folders (.pst) file, the following two conditions occur when you view the Rules Wizard after you quit and restart Outlook 2002:
  • The rule appears as turned off.

    -and-
  • The .pst folder does not appear in the Rules Wizard when you click the "specified folder" link.
Note The rule is not actually turned off even though it appears this way in the Rules Wizard.

CAUSE

This problem occurs when both of the following conditions are true:
  • You installed the update that is described in the following Microsoft Knowledge Base article:
    812262 OL2002: Overview of the Outlook 2002 Update: January 22, 2003
    -and-
  • You collapse the .pst folder tree after you created the new rule.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name
   --------------------------------------------
   17-May-2003  08:28  6,988,492  Outlookff.msp
   17-May-2003  06:05  3,253,748  Outlookop.msp
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size       File name     
   --------------------------------------------------------
   19-Dec-2002  17:41  10.0.4817.0    109,128  Envelope.dll
   09-Jan-2003  15:31  10.0.4907.0    346,696  Exsec32.dll
   08-Aug-2002  20:22  10.0.4406.0    137,800  Impmail.dll
   27-Feb-2003  18:56  10.0.5025.0    543,304  Outlcm.dll
   14-Mar-2003  05:55  10.0.5112.0    100,936  Outlctl.dll
   16-May-2003  11:43  10.0.5313.0  6,318,664  Outllib.dll
   11-Oct-2002  15:14  10.0.4608.0     92,744  Outlmime.dll
   16-May-2003  11:43  10.0.5313.0     47,688  Outlook.exe
   21-Mar-2003  20:06  10.0.5119.0    121,416  Outlph.dll
   25-Nov-2002  11:50  10.0.4721.0     47,688  Recall.dll
				
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 820722 - Last Review: April 7, 2006 - Revision: 3.2
APPLIES TO
  • Microsoft Outlook 2002 Service Pack 2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbbug kbfix kbofficexppresp3fix KB820722

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