Your computer automatically restarts or a stop error or another error occurs when you have Terminal Services enabled

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Article ID: 820767 - View products that this article applies to.
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If you are running a Microsoft Windows 2000-based server with Terminal Server enabled, you may experience any of the following symptoms:
  • Your computer may automatically restart.
  • After you log on, you may receive the following error message:
    Microsoft Windows
    The system has recovered from a serious error.
    A log of this error has been created.
    Please tell Microsoft about this problem.
    We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
    To see what data this error report contains, click here.
    If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. Error signature information will appear that may be similar to the following:
    BCCode : 0000001E BCP1 : c0000005 BCP2 : a0008237 BCP3 : 0 
    BCP4 : 20 OSVer : 5_1_2600 SP : 2_0 Product : 272_3
  • You may receive the following Stop error message on a blue screen:
    A problem has been detected and Windows has been shut down to prevent damage to your computer...
    Technical information:

    *** STOP: 0x0000001E (0xc0000005, 0xa0008237, 0x0000000, 0x00000020)
    Bug Check Symbolic Name
  • The system log may contain an event ID 1003 entry with information that is similar to the following:

    Date: date
    Source: System
    Error Time: time
    Category: (102)
    Type: Error
    Event ID: 1003
    User: N/A
    Computer: COMPUTER
    Description: Error code 0000001E, parameter1 c0000005, parameter2 a0008237, parameter3 00000000, parameter4 00000020. For more information, see Help and Support Center at Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 000001E 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c


  • The symptoms of a Stop error vary according to your computer's system failure options.

    For additional information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
    307973 HOW TO: Configure System Failure and Recovery Options in Windows
  • The four parameters in the parentheses of the technical information for the Stop error vary according to the computer's configuration.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   19-Dec-2003  18:57  5.0.2195.6886      30,224  Mountmgr.sys
   19-Jan-2004  20:04  5.0.2195.6891   1,699,968  Ntkrnlmp.exe     
   19-Jan-2004  20:04  5.0.2195.6891   1,699,392  Ntkrnlpa.exe     
   19-Jan-2004  20:05  5.0.2195.6891   1,720,128  Ntkrpamp.exe     
   19-Jan-2004  20:04  5.0.2195.6891   1,677,504  Ntoskrnl.exe    


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.


Article ID: 820767 - Last Review: November 2, 2013 - Revision: 6.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
kbnosurvey kbarchive kbautohotfix kbHotfixServer kbqfe kbwin2000presp5fix kberrmsg kbBluescreen kbbug kbfix KB820767

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