OL2000: E-mail Messages That You Created While Offline Are Sent to the Wrong Recipient

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Article ID: 820838 - View products that this article applies to.
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SYMPTOMS

When you use Outlook 2000 to compose and send an e-mail message, the e-mail message may be sent to the wrong recipient if the following conditions are true:
  • You composed the e-mail message while you were working offline.

    -and-
  • The offline address book (OAB) was updated before you sent the new e-mail message

For example, you create a new e-mail message, address it, and then save it in the Drafts folder so that you can finish it later. Several hours go by, you receive and download a new OAB, and then you send the e-mail message that you drafted earlier while you are working online. In this example, the recipient that you selected from the old OAB may be replaced with a new recipient from the new OAB. Because a new recipient is used, the e-mail message is sent to the wrong recipient.

CAUSE

This problem occurs when you download a new OAB between the time that you address the new e-mail message and the time that you send the new e-mail message.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name     
   --------------------------------------------
   09-May-2003  23:21    245,248  Olkintlop.msp  (Client Update)
   09-May-2003  23:23  1,446,400  Olkintlff.msp  (Full File Update)
				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size       File name     
   -----------------------------------------------------------
   30-Oct-2002  18:40  5.5.2656.94  720,144  Cdo.dll  (Win 9x)        
   30-Oct-2002  18:39  5.5.2656.94  813,328  Cdo.dll (Win NT)
   09-May-2003  20:10  5.5.3189.0   154,112  Emsabp32.dll
   26-Sep-2002  01:21  5.5.3182.0   131,344  Emsui32.dll
   17-Jan-2003  23:36  5.5.3187.0   540,944  Exsec32.dll
   03-Jan-2003  22:15  9.0.0.7303    53,298  Olkfstub.dll     
   23-Jul-2002  20:47  8.30.3173.0  782,608  Outex.dll        
   23-Jul-2002  20:41  9.0.6718.0   368,691  Pstprx32.dll
				
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 820838 - Last Review: October 26, 2013 - Revision: 2.2
APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbbug kbfix KB820838

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