Article ID: 820845 - View products that this article applies to.
When you open a message that contains an embedded message by using Microsoft Outlook Web Access (OWA) over a Secure Sockets Layer (SSL) connection, if you try to save the embedded message to the local hard disk, you receive the following error message:
For example, if you right-click the link to the embedded message, and then click Save, you receive the error message.
Internet Explorer cannot download file name from server.
The file could not be written to the cache.
This issue occurs if the message that you open was composed by using a Microsoft Outlook client or by using an OWA S/MIME client.
To work around this issue, use one of the following methods:
Method 1: Have the Embedded Message Re-Sent As an AttachmentAsk the sender of the message to resend the message and to include the embedded message as an attachment. Then save the message attachment to your local hard disk. This issue does not occur when you save a message attachment.
Method 2: Turn On the "Do Not Save Encrypted Pages to Disk" OptionTurn on the Do not save encrypted pages to disk option in Internet Explorer. To do so: