You Cannot Save an Embedded Message to Disk by Using OWA

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Article ID: 820845 - View products that this article applies to.
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SYMPTOMS

When you open a message that contains an embedded message by using Microsoft Outlook Web Access (OWA) over a Secure Sockets Layer (SSL) connection, if you try to save the embedded message to the local hard disk, you receive the following error message:
Internet Explorer cannot download file name from server.

The file could not be written to the cache.
For example, if you right-click the link to the embedded message, and then click Save, you receive the error message.

CAUSE

This issue occurs if the message that you open was composed by using a Microsoft Outlook client or by using an OWA S/MIME client.

WORKAROUND

To work around this issue, use one of the following methods:

Method 1: Have the Embedded Message Re-Sent As an Attachment

Ask the sender of the message to resend the message and to include the embedded message as an attachment. Then save the message attachment to your local hard disk. This issue does not occur when you save a message attachment.

Method 2: Turn On the "Do Not Save Encrypted Pages to Disk" Option

Turn on the Do not save encrypted pages to disk option in Internet Explorer. To do so:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Advanced tab, and then under Security, click to select the Do not save encrypted pages to disk check box .
  4. Click Apply, and then click OK.

Properties

Article ID: 820845 - Last Review: October 25, 2007 - Revision: 1.4
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbprb KB820845

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