Computer stops responding (hangs) when it tries to mount an NTFS volume after you restart the computer

View products that this article applies to.

SYMPTOMS

When you restart your computer, you may find that the computer stops responding (hangs) when it tries to mount a volume that is formatted with the NTFS file system.

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CAUSE

This problem may occur if both of the following conditions are true:

A large number of changes were made to files on the volume.
NTFS processes these changes to the Update Sequence Number (USN) journal, and the journal becomes full during the mount operation.

In this situation, the mount operation is not processed correctly in Windows.

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RESOLUTION

Update Information

Download Information

The following file is available for download from the Microsoft Download Center:

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Download the Windows2000-KB820888-x86-ENU.exe package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=3B31CE88-15B1-4F90-A0EE-190FD57A5E54&displaylang=en)

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/ ) How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Prerequisites

This update requires Windows 2000 Service Pack 3 or later.

Restart Requirement

You must restart your computer after you apply this update.

Update Replacement Information

This update does not replace any other updates.

File Information

The English version of this update has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version        Size     File name
-----------------------------------------------------
04-Jun-2003  22:11  5.0.2195.6753  514,320  Ntfs.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

The USN journal logs all changes that are made to files on NTFS volumes. For each volume, NTFS uses the USN journal to track information about files that are added, deleted, and modified. For more information about NTFS in Windows 2000, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/cc976808.aspx (http://technet.microsoft.com/en-us/library/cc976808.aspx)

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages

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