Article ID: 820888 - View products that this article applies to.
When you restart your computer, you may find that the computer stops responding (hangs) when it tries to mount a volume that is formatted with the NTFS file system.
This problem may occur if both of the following conditions are true:
Download InformationThe following file is available for download from the Microsoft Download Center:
Download the Windows2000-KB820888-x86-ENU.exe package now.
Collapse this imageExpand this image
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to Obtain Microsoft Support Files from Online Services
PrerequisitesThis update requires Windows 2000 Service Pack 3 or later.
Restart RequirementYou must restart your computer after you apply this update.
Update Replacement InformationThis update does not replace any other updates.
File InformationThe English version of this update has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 04-Jun-2003 22:11 5.0.2195.6753 514,320 Ntfs.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The USN journal logs all changes that are made to files on NTFS volumes. For each volume, NTFS uses the USN journal to track information about files that are added, deleted, and modified. For more information about NTFS in Windows 2000, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc976808.aspxFor additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
Contact us for more help
Connect with Answer Desk for expert help.