Cannot Access Files That Are Protected with Digital Rights Management

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SYMPTOMS

You cannot access documents that are media files that are protected by Digital Rights Management.

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CAUSE

The root certificate signature is missing from the Digital Rights Management component of the operating system.

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A supported software update is now available from Microsoft as Windows CE 4.20 Core OS QFE 030523_kb821009. To resolve this problem immediately, click the following article number for information about obtaining Windows CE Platform Builder and core operating system software updates:

837392 (http://support.microsoft.com/kb/837392/ ) How to locate core operating system fixes for Microsoft Windows CE Platform Builder products

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this package has the file attributes (or later) that are listed in the following table.

   Date         Time   Version            Size    File name
   ---------------------------------------------------------------------------------------
   Path: 030523_kb821009\Signed
   23-May-2003  18:13  4.2.3.523       3,512,936  Wincepb42-030523-kb821009-armv4.exe  
   23-May-2003  18:15  4.2.3.523       3,512,936  Wincepb42-030523-kb821009-armv4i.exe  
   23-May-2003  18:13  4.2.3.523       3,537,512  Wincepb42-030523-kb821009-mipsii.exe  
   23-May-2003  18:15  4.2.3.523       3,545,704  Wincepb42-030523-kb821009-mipsii_fp.exe  
   23-May-2003  18:13  4.2.3.523       3,574,376  Wincepb42-030523-kb821009-mipsiv.exe  
   23-May-2003  18:13  4.2.3.523       3,578,472  Wincepb42-030523-kb821009-mipsiv_fp.exe  
   23-May-2003  18:12  4.2.3.523       3,418,728  Wincepb42-030523-kb821009-sh3.exe  
   23-May-2003  18:12  4.2.3.523       3,422,824  Wincepb42-030523-kb821009-sh4.exe  
   23-May-2003  18:15  4.2.3.523       3,013,224  Wincepb42-030523-kb821009-x86.exe

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time                        Size  File name
   -------------------------------------------------------------------------------------
   Path: 030523_kb821009
   23-May-2003  16:50                      7,371  Wince .net 4.2_qfe_readme_kb821009.htm

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Armv4\Debug
   09-May-2003  21:46                  5,686,824  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Armv4\Retail
   09-May-2003  21:44                  3,969,920  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Armv4i\Debug
   09-May-2003  21:49                  5,700,124  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Armv4i\Retail
   09-May-2003  21:47                  3,978,426  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Mipsii\Debug
   09-May-2003  21:53                  5,714,938  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Mipsii\Retail
   09-May-2003  21:51                  3,959,190  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Mipsii_fp\Debug
   09-May-2003  21:56                  5,726,454  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Mipsii_fp\Retail
   09-May-2003  21:54                  3,967,804  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Mipsiv\Debug
   09-May-2003  21:59                  5,777,226  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Mipsiv\Retail
   09-May-2003  21:58                  3,995,164  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Mipsiv_fp\Debug
   09-May-2003  22:03                  5,779,882  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Mipsiv_fp\Retail
   09-May-2003  22:01                  3,996,828  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Sh3\Debug
   09-May-2003  22:06                  5,232,756  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Sh3\Retail
   09-May-2003  22:04                  3,646,760  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Sh4\Debug
   09-May-2003  22:09                  5,229,902  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\Sh4\Retail
   09-May-2003  22:08                  3,639,562  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\X86\Debug
   09-May-2003  21:42                  4,592,474  Dxmasf.lib

   Path: 030523_kb821009\Public\Directx\Oak\Lib\X86\Retail
   09-May-2003  21:41                  3,353,460  Dxmasf.lib

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

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APPLIES TO

Microsoft Windows CE .NET 4.2

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kbbug kbfix kbqfe KB821009

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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