XL2002: Excel Quits When You Draw a Connector Line on a Chart

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Article ID: 821078 - View products that this article applies to.
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SYMPTOMS

If you draw a connector line on a Microsoft Excel 2002 chart that you are editing, Excel 2002 quits or stops responding.

CAUSE

This problem occurs if the following two conditions are true:
  • You apply the hotfix that is described in the following Microsoft Knowledge Base article:
    814020 XL2002: Excel Data Changes Font Format After You Edit the Excel Data in


    -and-
  • You set the DWORD value to 00000001 in the following registry key after you apply the previously mentioned hotfix:
    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Excel\Options\QFE_Boston

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size        File name     
   -------------------------------------------
   24-May-2003  12:04   4,817,040  Excelop.msp
   24-May-2003  01:14  16,584,900  Excelff.msp
				
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:
   Date         Time   Version      Size      File name     
   ----------------------------------------------------
   23-May-2003  02:38  10.0.5320.0  9,177,672 Excel.exe
				
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 821078 - Last Review: October 26, 2013 - Revision: 3.0
APPLIES TO
  • Microsoft Excel 2002 Service Pack 2
Keywords: 
kbnosurvey kbarchive kbqfe kbhotfixserver kbbug kbfix kbofficexppresp3fix KB821078

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