You receive a "Not enough memory" error message when you search for clips in an Office document during a Terminal Services session

Article translations Article translations
Article ID: 821257
Expand all | Collapse all

Symptoms

When you search for clips in a Microsoft Office document (on the Insert menu, point to Picture, and then click Clip Art) during a Microsoft Windows 2000 Terminal Services session, you may receive the following error message:
Microsoft Clip Organizer
Not enough memory. Try closing other applications or restarting the computer.
Not enough storage is available to complete this operation.
Error Code 0x8007000E
No clips are returned in the search results, even though Clip Organizer contains clips that match your search criteria. As a result, you cannot insert a clip into your Office document.

Cause

This issue may occur if both of the following conditions are true:
  • You connect to a Windows 2000 Service Pack 4 (SP4)-based computer by running Windows 2000 Terminal Services from a Terminal Services client.

    -and-
  • You log on to the terminal server as a user who is not a member of the Administrators group.
This issue occurs because of changes in security settings made to Terminal Services in Windows 2000 SP4 that affect the functionality of the Interface Remoting component in Microsoft Data Access Components (MDAC). For more information about the new security settings that have been introduced in Windows 2000 SP4, see the "More Information" section of this article.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name
   ----------------------------------------------------
   20-Jun-2003  18:54  2.53.6203.0  192,784  Msdaps.dll
Note If you are running MDAC version 2.7 Service Pack 1 (SP1) on a Windows 2000 SP4-based computer, contact PSS to obtain an MDAC 2.7 SP1 version of this hotfix.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size     File name
   -----------------------------------------------------
   16-Jul-2003  15:13  2.71.9031.52  188,416  Msdaps.dll
MDAC version 2.8 also resolves this problem. For information about how to download and install MDAC version 2.8, visit the following Microsoft web site:
http://msdn.microsoft.com/en-us/data/aa937730.aspx

More information

The "Create global objects" user right (the SeImpersonatePrivilege function) is a new security setting for Windows 2000 Terminal Services that was first included in Windows 2000 SP4 to help increase security. This user right is required for a user account to create global objects in a Terminal Services session.

For additional information about the security settings that are introduced in Windows 2000 SP4, including the "Creating global objects" user right , click the following article number to view the article in the Microsoft Knowledge Base:
821546 Overview of the "Impersonate a Client After Authentication" and the "Create Global Objects" Security Settings

Properties

Article ID: 821257 - Last Review: July 25, 2012 - Revision: 10.0
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbtshoot kberrmsg kbpending kbbug KB821257

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com