BUG: You cannot change printers when you print from the Message pane in Outlook 2003

Article ID: 821297 - View products that this article applies to.
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SYMPTOMS

In Microsoft Office Outlook 2003, if you print a message from the Message pane, you cannot change the printer driver from the default printer. This behavior occurs when you print by clicking Print on the File menu.
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CAUSE

This behavior occurs when the message that you are printing uses HTML formatting. In the Message pane, if you select an e-mail message that does not use HTML formatting, you can change the printer driver to a different printer driver.
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WORKAROUND

To work around this behavior, follow these steps:
  1. On the File menu, click Print.
  2. Under Print Style, click Table Style.
  3. Change the printer driver to a different printer than the one currently selected.
  4. Under Print Style, click Memo Style.
  5. Click OK.
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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 821297 - Last Review: July 27, 2006 - Revision: 2.5
APPLIES TO
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
Keywords: 
kbbug kbnofix KB821297
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