Windows Sends Your Old Password to a Third-Party Network Provider When You Change Your Password While You Log On

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SYMPTOMS

When you change your password while you log on to Windows, you may not authenticate successfully with a third-party network provider. For example, a user logs on to Windows and Citrix MetaFrame with a new password, the Windows password is successful, but the Citrix MetaFrame password is not successful.

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CAUSE

This problem occurs because Windows sends the old password to the third-party network provider when you change your password while you log on to Windows.

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RESOLUTION

Windows XP service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

   Date         Time   Version           Size    File name     Platform
   --------------------------------------------------------------------
   11-May-2003  23:26  5.3.16.6          24,576  Xpsp1hfm.exe  X86
   21-Mar-2003  23:55  5.3.16.5          59,904  Xpsp1hfm.exe  IA64
   21-May-2003  20:45  5.1.2600.105   1,264,640  Msgina.dll    IA64
   09-Nov-2002  14:32  5.1.2600.105     968,704  Wmsgina.dll   X86
   21-May-2003  19:12  5.1.2600.1224  1,266,176  Msgina.dll    IA64
   19-May-2003  21:48  5.1.2600.1224    969,216  Wmsgina.dll   X86

Note Because of file dependencies, this hotfix requires Windows XP SP1.

Windows 2000 Server

   Date         Time   Version        Size     File name
   ------------------------------------------------------
   19-May-2003  19:34  5.0.2195.6746  333,072  Msgina.dll

Note Because of file dependencies, this hotfix requires Windows 2000 SP4.

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STATUS

Windows XP

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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