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Windows Server 2003 Terminal Server stops responding

Article ID: 821467 - View products that this article applies to.

SYMPTOMS

If you are using a Windows Server 2003-based server that has Terminal Server enabled, the server may stop responding and users may not be able to establish new Terminal Server connections to the server.

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CAUSE

This problem occurs when the Termdd.sys Terminal Server component uses too many work items entries.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, 32-bit versions

   File name  Version       Date         Time   Size     Platform 
   -------------------------------------------------------------- 
   Rdpdr.sys  5.2.3790.288  15-Mar-2005  05:33  188,928  x86

Windows Server 2003, 64-bit versions

   File name  Version       Date         Time   Size     Platform
   --------------------------------------------------------------
   Rdpdr.sys  5.2.3790.288  15-Mar-2005  04:27  598,528  IA-64

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