Article ID: 821513 - View products that this article applies to.
On your Microsoft Windows SharePoint Services team Web site, when you try to view documents in a document library in Explorer view, you may not be prompted for your credentials, and the Web page may not be displayed correctly. Microsoft Internet Explorer may display a blank, white Web page. Or the Web page may display the words "Action Cancelled."
This issue occurs if you are using Microsoft Windows XP or later on the client computer and the WebClient service is disabled.
To work around this issue, enable the WebClient service on the client computer. To do so, follow these steps.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For more information about Windows SharePoint Services, visit the following Microsoft Web site:
To view a document library in Explorer view, click a document library on the Quick Launch bar, and then click Explorer View under Select a View.
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