Article ID: 821693 - Last Review: January 6, 2006 - Revision: 2.6

BUG: A user can log on to both the Messaging Database and the Address Book with different credentials in Outlook 2003

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SYMPTOMS

It is possible for a user of Outlook 2003 to log on to the Messaging Database (MDB) with one set of credentials and to the Address Book with another set of credentials. If this situation occurs, you may experience the following symptoms:
  • You cannot download the Outlook Address Book.
  • You cannot access Public folders.
  • You receive synchronization errors.
  • Other users cannot determine your Free/Busy status to schedule meeting requests.
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CAUSE

This problem occurs if you use more than one Microsoft Exchange profile, and if you have cached logon credentials to an Exchange server resource as a different user. You can cache user credentials when you click to select the Remember my password check box when you connect to a network resource. Users that have more than one mailbox in the same domain may also experience this problem.
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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Office Outlook 2003
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Keywords: 
kbprofiles kbprivacy kbaddressbook kbsecurity kbnofix kbbug KB821693
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