The wireless keyboard or mouse may not respond and may start and stop at irregular intervals

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Article ID: 821805 - View products that this article applies to.
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SYMPTOMS

When you try to use one of the devices listed in the "Applies To" section, the device may not respond or may start and stop at irregular intervals.

CAUSE

This issue may occur if there is an object that interferes with the wireless device signal such as metal desks (common) and in some cases monitors.

RESOLUTION

To minimize interference with the wireless device signal, use the following methods.

Note The following recommendations may be easier to comply with if the receiver is connected to a front USB connector if your computer has one.
  • Make sure that the device and receiver are a minimum distance of 3 feet away from another similar wireless device.
  • Position the receiver within 3 feet of the mouse or keyboard.
  • If you are using a dual receiver (mouse and keyboard), position the receiver at equal distances from the mouse and keyboard.

    If you cannot do this, a distance ratio that is less than 2:1 is recommended.
  • Keep the receiver cable bundled, if possible and do not extend it more than the necessary length.
  • Avoid running the receiver cable in parallel with or close to other cables especially power cables or network cables.
  • Do not put the mouse, keyboard, or receiver on metallic surfaces or objects, especially long metallic rails or cables. We recommend that you keep the mouse and keyboard a minimum distance of 3 feet from metallic objects.
  • Do not put the mouse, keyboard, or receiver near any electrical devices, especially transmitters such as cordless or cellular telephones, and other wireless mouse devices or receivers; a distance of 8 to 12 inches is recommended.
  • Moving the receiver closer to your mouse or keyboard almost always helps.

    Experiment with different positions of the receiver on the table and orientations of the receiver cable. Turning the receiver upside down or on a side may also help in some cases. Experiment with the different channels on the devices.
  • Make sure that other wireless mice or keyboards are turned off before you sync a different wireless mouse or keyboard. After syncing is complete, you can turn on the other wireless products again.

Properties

Article ID: 821805 - Last Review: September 29, 2011 - Revision: 15.0
APPLIES TO
  • Microsoft Wireless Laser Desktop 7000
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
  • Microsoft Habu Laser Gaming Mouse
  • Microsoft IntelliPoint 6.1
  • Microsoft IntelliPoint 6.0
  • Microsoft IntelliPoint 5.1
  • Microsoft IntelliPoint 5.0
  • Microsoft IntelliType Pro 6.1
  • Microsoft IntelliType Pro 6.0
  • Microsoft IntelliType Pro 5.5
  • Microsoft IntelliType Pro 5.4
  • Microsoft IntelliType Pro 5.3
  • Microsoft Laser Mouse 6000
  • Microsoft Natural Wireless Laser Mouse 6000
  • Microsoft Wireless Desktop
  • Microsoft Wireless Laser Desktop 6000
  • Microsoft Wireless Laser Desktop 6000 v2.0
  • Microsoft Wireless Laser Mouse 6000
  • Microsoft Wireless Laser Mouse 5000
  • Microsoft Wireless Notebook Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse 4000
  • Microsoft Wireless Notebook Optical Mouse 3000
  • Microsoft Wireless Optical Desktop 5000
  • Microsoft Wireless Optical Desktop 4000
  • Microsoft Wireless Optical Desktop Elite
  • Microsoft Wireless Optical Desktop Pro 2.0
  • Microsoft Wireless Optical Mouse 2.0
  • Microsoft Wireless Optical Mouse 5000
  • Microsoft Wireless Wheel Mouse
  • Microsoft Natural Ergonomic Desktop 7000
  • Microsoft Wireless Optical Desktop 3000
Keywords: 
kbhardware kbprb KB821805

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