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How To Troubleshoot Issues with the Active Directory Connector Tools That Are Included with Exchange Server Deployment Tools and ADC Tools
Article ID: 821828 - View products that this article applies to.
This article discusses how to troubleshoot issues that may occur when you use certain Microsoft Active Directory Connector tools in the Exchange Server Deployment Tools, and when you use ADC Tools. ADC Tools is included with Active Directory Connector (ADC). You can use Exchange Server Deployment Tools and ADC Tools to help you successfully deploy Microsoft Exchange Server 2003 to your organization. The prerequisites for Exchange Server 2003 Setup require that you run Exchange Server Deployment Tools before you deploy Exchange Server 2003.
Overview of the Exchange Server Deployment ToolsExchange Server Deployment Tools provide recommended steps, diagnostic tools, and Setup links to help you successfully install Exchange Server 2003 in your organization. The deployment tools include steps that lead you through the deployment process based on your environment. You can use Exchange Server Deployment Tools to help you perform the following deployment operations:
Overview of ADC ToolsADC Tools in Active Directory Connector helps you to correct resource mailbox issues, to create connection agreements, and to verify replication between the Exchange 5.5 directory and the Active Directory directory service. ADC Tools is designed for coexistence with Exchange 5.5 in your organization.
To start ADC Tools, open Active Directory Connector Services, and then click ADC Tools.
ADC Tools includes the following tools and wizards:
Log FilesThe deployment tools generate log files in the ExDeploy Logs folder. You can also specify a different location for the log files when you run the tools. The primary log file is the Exchange Deployment Tools Log (ExDeploy.log). This file is updated with tool output information every time that you run a deployment tool. Many of the individual deployment tools generate additional log files that contain detailed information about the output that results from that particular tool.
For example, if you run ADCObjectCheck Tool from ADC Tools, output is written to the folder that you specify. If you run ADCObjectCheck Tool from the command line, the output is written to the ExDeploy.log file and the Adcobjectcheck.log file. These log files are either in the ExDeploy folder or in the folder that you specify when you run the tool.
The log files contain output and include error and warning messages that are generated when you run the tool. Use the information that is contained in the log files to help troubleshoot any issues that might occur. For more information about the log files that are generated by the deployment tools, see the Exdeploy.chm file that is located in the Support\ExDeploy folder of the Exchange 2003 CD.
If a tool stops responding when you run it, press CTRL+BREAK, and then run the exdeploy /t:ToolName command at the command prompt. Every time that you run the exdeploy command, an entry is written to the Exdeploy.log and to the Exdeploy-progress.log files.
Troubleshoot ADCConfigCheckThe ADCConfigCheck deployment tool (Check Exchange 5.5 Directory Configuration) makes sure that Exchange 5.5 directory configuration objects are replicated correctly from the Exchange 5.5 directory to Active Directory. The tool searches Active Directory by using the ADCglobalNames attribute of the Exchange 5.5 object, and it lists any Exchange 5.5 configuration objects that are missing from Active Directory.
If you receive errors when you run ADCConfigCheck, make sure that the Configuration Connection Agreement (config_CA) is replicating. By default, its endpoints are the Site Replication Service and a global catalog server. Make sure that the fully qualified domain names (FQDN) of these servers are registered correctly in DNS. Because the Kerberos functionality of ADC requires DNS resolution, DNS name resolution must be working correctly. To verify that config_CA is replicating:
Troubleshoot XML Output Files That Are Created by ADC ToolsWhen you run the Data Collection tool in ADC Tools, the output is not appended to data in any existing XML files that are generated by the previous times that you used the tool. Instead, older XML files are renamed with a timestamp and a .bak extension and are replaced by newer XML files. You can open and view the XML files in Microsoft Internet Explorer (if an XML parser is installed), or you can open and view the XML files in Notepad.
Note When the tool displays a summary that lists the XML files, make a note of any errors that occur in the import process, and then investigate the files where the errors (if any) occur.
Troubleshoot the Verify Operation in ADC ToolsYou can click Verify after you use the following components of ADC Tools to verify that directory synchronization is successful:
For more information about Exchange Server Deployment Tools, see the Exdeploy.chm file that is located in the Support\ExDeploy folder of the Exchange 2003 CD. For more information about ADC Tools, open Active Directory Connector Services, right-click ADC Tools, and then click Help.