Article ID: 822051 - Last Review: November 16, 2007 - Revision: 4.4 How to troubleshoot "Stop 0x0000007B" error messages that occur when you run Windows 2000 SetupOn This PageSUMMARYThis article describes how to troubleshoot "Stop 0x0000007B"
error messages that may occur when you run Setup to install Microsoft Windows
2000 Server on your computer or when you install a Windows 2000 service pack on
your Windows 2000-based computer. In certain situations, you may receive an
error message that is similar to the following on a blue screen when you
install Windows 2000 or when you install a Windows 2000 service pack:
***STOP 0x0000007B
(parameter1, parameter2,
parameter3, parameter4)
INACCESSIBLE_BOOT_DEVICE
Note This article discusses how to troubleshoot "Stop 0x0000007B" error messages that may occur when you run Setup to install Windows 2000 or when you install a Windows 2000 service pack. To troubleshoot general "Stop 0x0000007B" error messages that may occur on a Windows 2000-based computer that are not specifically related to Setup, click the following article number to view the article in the Microsoft Knowledge Base: 822052
(http://support.microsoft.com/kb/822052/
)
How to troubleshoot "Stop
0x0000007B" error messages in Windows 2000
General troubleshooting proceduresBefore you troubleshoot a "Stop 0x0000007B" error message, read the contents of this article to determine if any one of the specific issues that are listed later in this article apply to you. If they do not, use the following general troubleshooting steps:
Specific troubleshooting proceduresBoot sector virusesYou may receive a "Stop 0x0000007B" error message if your computer is infected with a boot sector virus. Use an antivirus program to check your computer for viruses. Additionally, check any floppy disks for viruses before you use them again.For more information about how to help protect the boot sector from viruses, click the following article number to view the article in the Microsoft Knowledge Base: 122221
(http://support.microsoft.com/kb/122221/
)
How to protect boot sector from
viruses in Windows
Microsoft does not provide software that can detect or remove computer viruses. If you suspect or confirm that your computer is infected with a virus, obtain current antivirus software. For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base: 49500
(http://support.microsoft.com/kb/49500/
)
List of Antivirus Software Vendors
List of specific issuesThe following list contains more information about specific situations where a "Stop 0x0000007B" error message may occur when you run Windows 2000 Setup to install Windows 2000 on your computer or when you install a Windows 2000 service pack. Click the link or links that you want for more information about how to troubleshoot the problem:
A "Stop 0x0000007B" error message occurs when you run an unattended Setup with the ExtendOemPartition option and you install the Microsoft Loopback adapterback to the topA "Stop 0x0000007B" error message occurs when you use a Universal Serial Bus (USB) CD-ROM drive to install Windows 2000If you use a USB CD-ROM drive to install Windows 2000 on certain legacy-free computers, you may receive a "Stop 0x0000007B" error message when you start the computer by using the Windows 2000 CD-ROM. Because many legacy-free computers do not have a standard CD-ROM drive or a floppy disk drive, the USB CD-ROM drive may be the only method that you can use to install or to recover Windows.CauseWindows 2000 Setup does not support certain USB CD-ROM drives as bootable devices. When you start the computer by using an unsupported USB CD-ROM drive, you may receive a "Stop 0x0000007B" error message during the text-mode portion of Setup.ResolutionTo resolve this problem, obtain the latest Windows 2000 service pack.For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base: 260910
(http://support.microsoft.com/kb/260910/
)
How
to obtain the latest Windows 2000 service pack
back to the top A "Stop 0x0000007B" error message occurs when you upgrade your computer to Windows 2000 if DPT Storage Manager Version 2.26 or earlier is installed on your computerWhen you try to upgrade your computer from Microsoft Windows NT 4.0 to Windows 2000, you may receive the following Stop error message on a blue screen, and your computer may not start:STOP:0x0000007B,
0xF4063848, 0xC000034, 00000000, 00000000 CauseThis problem may occur if DPT Storage Manager version 2.26 or earlier is installed on the computer. DPT Storage Manager Setup creates an incorrect Plug and Play registry key that prevents the upgrade operation to Windows 2000 but has no adverse effect on Windows NT 4.0-based computers.ResolutionTo resolve this problem, either upgrade the version of DPT Storage Manager to Storage Manager version 2.27 or later, or obtain and install the W2kprep.exe file from DPT. The W2kprep.exe file is included with DPT Storage Manager version 3.03 and later.For more information about Storage Manager, visit the following Adaptec Web site: http://www.adaptec.com
(http://www.adaptec.com)
back to the
topA "Stop 0x0000007B" error message occurs when you upgrade your computer to Windows 2000 if your computer has a HighPoint UltraDMA ATA/66 controllerIf you start your computer by using a Windows 2000 CD-ROM to install Windows and your computer uses a HighPoint UltraDMA ATA/66 hard disk controller, the computer may stop responding (hang), and you receive the following message: You cannot press F6 to install a secondary controller driver.If you upgrade your computer from Windows NT 4.0, Microsoft Windows 98, or Microsoft Windows 95, you may receive a "Stop 0x0000007B INACCESSIBLE_BOOT_DEVICE" error message. CauseThis problem occurs because there is no Windows 2000-compatible driver for the HighPoint UltraDMA ATA/66 hard disk controller.WorkaroundTo work around this problem, use one of the following methods, as appropriate to your situation:
StatusMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.Additional informationThe HighPoint UltraDMA ATA/66 hard disk controller is common on ABIT motherboards such as the BE6 motherboard.back to the top A "Stop 0x0000007B" error message occurs when you install Windows 2000 Professional to a mirrored volumeWhen you install Windows 2000 Professional to a mirrored volume that was created by using Windows 2000 Server, you receive a "Stop 0x0000007B INACCESSIBLE_BOOT_DEVICE " error message.CauseThis problem occurs because Windows 2000 Professional does not support mirrored volumes.ResolutionTo prevent this error message, start Windows 2000 Server or Windows 2000 Server Setup and remove the mirrored volume. You can also delete all volumes from both mirrored drives during the text-mode portion of Setup.StatusMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.back to the topA "Stop 0x0000007B" error message occurs when you install Windows 2000 if you use SCSI adapters that are not included in the HCLThere are several SCSI adapter drivers that that were previously included in Microsoft Windows NT 4.0 and Microsoft Windows NT 3.51, that have been removed from Windows 2000 . If you use one of the SCSI adapters that are listed later in this article, you may receive a "Stop 0x0000007B" error message when you perform a "clean" installation of Windows 2000. Note that an upgrade operation from Windows NT to Windows 2000 is not affected because Windows 2000 is compatible with the drivers in Windows NT.The following is a list of drivers and a description of the mass-storage adapters that were previously included in Windows NT, and that are not included in Windows 2000:
For more information about devices that are not listed on the Windows 2000 HCL , click the following article number to view the article in the Microsoft Knowledge Base: 142865
(http://support.microsoft.com/kb/142865/
)
Microsoft support policy on hardware not in the Windows Catalog (Windows HCL)
If you want to perform a clean installation of
Windows 2000 and you are using one of these SCSI adapters, contact the SCSI
adapter manufacturer to inquire about the availability of drivers for Windows
2000. Note that if they are not available, you can try to use the Windows NT
4.0 drivers that are provided by the manufacturer. back to the top A "Stop 0x0000007B" error message may occur after you press F6 to specify an OEM driver during Windows 2000 SetupWhen you install Windows 2000 on a new computer or on a computer that has the latest SCSI or IDE controller technology, you may have to use an OEM device driver to support to continue with the installation. For example, you may have to use a new mass storage controller to continue with the installation. Windows 2000 Setup may stop, and you may receive an error message if Setup does not correctly detect the controller. If you start the computer by using the installation floppy disks or the installation CD-ROM, you receive the following error message:Setup did not find any hard disk
drives installed in your system. STOP 0x0000007B (parameter1,
parameter2, parameter3,
parameter4) INACCESSIBLE_BOOT_DEVICE During the text-mode portion of Setup, Windows pauses briefly and prompts you to press F6. This option appears in the status line and permits you to use an OEM driver. Use of an OEM driver is limited to installing a driver that is not natively supported or that does not match a driver that is included with Windows. If you use a newer version of an OEM driver, and this new OEM driver has the same name or Plug and Play Identifier as a driver that is included with Windows, the Setup program ignores the new OEM driver and uses the driver that is included with Windows. As a result, you receive the error message that is described earlier in this article. If you require an updated OEM driver to support an existing controller that is natively supported by Windows but is not detected during Setup, you must replace the Windows driver that is contained on one of the four Windows Setup floppy disks or that is located in the temporary installation folder ($WIN_NT$.~BT) with the new OEM driver. This replacement permits Windows to use the updated OEM driver during the text-mode portion of Setup, but you must copy the same updated OEM driver to the System32\Drivers folder of the final Windows installation before the installation continues to the graphics-mode portion of setup. Note that if you choose to format the partition with the NTFS file system during Setup, you cannot copy the newer OEM driver to the System32\Drivers folder after text-mode portion of Setup is completed. This problem occurs because Windows Setup formats the partition as NTFS file system before copying files. To work around this limitation, install Windows to a FAT partition that is less than 2 GB or to a FAT32 partition that is less than 32 GB. Doing this permits access by using a startup disk from Windows 98 or Microsoft Windows Millennium Edition (Me). After you install Windows 2000, convert the FAT or FAT32 partition to NTFS. To do so, type the following line at the command prompt, and then press ENTER: convert c: /fs:ntfs back to the
topA "Stop 0x0000007B" error message occurs when you start Windows NT 4.0 after you install Windows 2000 in a dual-boot configuration with Windows NT 4.0 Service Pack 3 (SP3)If you install Windows 2000 in a dual-boot configuration with Windows NT 4.0 Service Pack 3 (SP3), you may experience one or more of the following symptoms:
CauseThis problem occurs because Windows 2000 Setup does not update the Windows NT 4.0 SP3 Ntfs.sys driver in a dual-boot configuration. The Ntfs.sys file must be updated so that Windows 2000 can gain access to NTFS partitions.ResolutionTo prevent this problem, apply the latest Windows NT 4.0 service pack before you install Windows 2000.For more information about how to obtain the latest Windows NT service pack, click the following article number to view the article in the Microsoft Knowledge Base: 152734
(http://support.microsoft.com/kb/152734/
)
How
to obtain the latest Windows NT 4.0 service pack
StatusMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.back to the topYou receive a "Stop 0x0000007B" error message when you restart your computer after you install Windows 2000 Service Pack 3 (SP3)When you try to install Windows 2000 Service Pack 3 (SP3), you may experience one of the following symptoms:
CauseThis problem may occur if antivirus software is running on your computer when you install Windows 2000 SP3.ResolutionTo resolve this problem, follow these steps.Warning If you choose to use the information that is contained in this article to repair a Windows 2000 Server-based computer that is a domain controller, note that the repair process overwrites the Active Directory directory services database. Before you use the repair process, you must back up the Winnt\Ntds\Ntds.dit Active Directory database. For more information about how to back up the Active Directory, see the "Back Up System State Data" topic in Windows Help.
To resolve issues with Windows Installer, download and install Windows Installer Redistributable for Windows 2000. To do so, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=4b6140f9-2d36-4977-8fa1-6f8a0f5dca8f&DisplayLang=en
(http://www.microsoft.com/downloads/details.aspx?FamilyID=4b6140f9-2d36-4977-8fa1-6f8a0f5dca8f&DisplayLang=en)
To resolve issues with Internet Explorer, reinstall it. For more
information about how to do so, visit the following Microsoft Web site: http://www.microsoft.com/windows/ie/default.mspx
(http://www.microsoft.com/windows/ie/default.mspx)
Note that backup media for Active Directory has a limited
lifespan. Therefore, existing backups eventually become obsolete.
For more information about the lifespan of an Active Directory backup, click the following article number to view the article in the Microsoft Knowledge Base: 216993
(http://support.microsoft.com/kb/216993/
)
Useful shelf life of a system-state backup of Active Directory
back to the
topYou receive a "Stop 0x0000007B" error message when you restart your computer after you install Windows 2000 Service Pack 2 (SP2) on a Windows 2000 Advanced Server-based computerAfter you install Windows 2000 Advanced Server Service Pack 2 (SP2) on a computer that has an integrated device electronics (IDE) drive, you may receive a "Stop 0x0000007B" error message when you restart the computer.CauseThe Atapi.sys service is started, and the Atapi.sys file appears to exist on the computer.ResolutionTo resolve this error, use the Recovery Console to rename the existing Atapi.sys file, and then expand a new copy of the Atapi.sys file from the original Windows 2000 installation CD-ROM. To do so, follow these steps:
You receive a "Stop 0x0000007B" error message or partitions are listed as unformatted after you install a Windows 2000 Service PackWhen you restart your computer after you install a Windows 2000 service pack, you may experience one or both of the following symptoms:
CauseThis problem occurs because Windows 2000 service packs introduced a fix to correct when Cylinder, Head, Sector (CHS), or Logical Block Addressing (LBA) addressing should be used to address a drive. Some IDE hard disks provide a jumper that limits the number of cylinders. If this jumper is in use, the hard disk is not addressed correctly after you apply a Windows 2000 service pack. Note that this jumper is not required when you are running Windows 2000, is not typically installed as a default setting by the manufacturer, and should be removed.ResolutionTo resolve this problem, remove the jumper that limits cylinders from each affected IDE hard disks so that the drive can be addressed correctly after you apply the Windows 2000 service pack to your computer. For information about how to do so, and to obtain detailed information about your specific model of hard disk, do one or more the following as appropriate to your situation:
MORE INFORMATION
The third-party products that this article discusses are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.
REFERENCES
For more information about how to use Recovery
Console, click the following article number to view the article in the Microsoft Knowledge Base:
301645
(http://support.microsoft.com/kb/301645/
)
How to use Recovery Console on a
computer that does not start in Windows 2000
229716
(http://support.microsoft.com/kb/229716/
)
Description
of the Windows 2000 Recovery Console
216417
(http://support.microsoft.com/kb/216417/
)
How to
install the Windows Recovery Console
For more information about how to disable a service or device that
prevents Windows from starting correctly, click the following article number to view the article in the Microsoft Knowledge Base:
165748
(http://support.microsoft.com/kb/165748/
)
How
to disable a service or device that prevents NT from booting
For more information about how to troubleshoot startup problems in
Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
315396
(http://support.microsoft.com/kb/315396/
)
How to troubleshoot startup
problems in Windows 2000
For information about your hardware manufacturer, visit the following Web site:http://support.microsoft.com/gp/vendors/en-us
(http://support.microsoft.com/gp/vendors/en-us)
Microsoft provides third-party contact information to help you
find technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
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