Article ID: 822115 - View products that this article applies to.
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When you logon online in Outlook 2002 and you synchronize your Outlook folders, e-mail items may show in your Sent Items folder that were never delivered to the recipients.
This problem may occur if you have outgoing e-mail in your Microsoft Outlook Outbox and your dial-up connection or network connection is lost (dropped).
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
How to Obtain the HotfixThis issue is fixed in the Outlook 2002 Post-Service Pack 2 Hotfix Package June 7, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/822613/ )Availability of the Outlook 2002 Post-Service Pack 2 Hotfix Package: June 7, 2003
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.