In Microsoft Office XP, many users see flipped images in their documents. These images may be inverted, upside-down, or both inverted and upside-down. Most users can fix this issue quickly if it occurs in only a handful of their documents. However, this problem can be pervasive in organizations because of document sharing and template sharing; therefore, the issue becomes more complex and sometimes confusing to resolve. Microsoft has released a fix to help to correct the problem (Microsoft Knowledge Base article 312838), but the fix and its implementation may sometimes add to the confusion. This white paper contains an in-depth history of the issue, in addition to a detailed explanation of the fix, its caveats, various scenarios in which to use its settings, and information about how to educate the organizational end user about this issue.

For additional information about the fix for this problem, click the following article number to view the article in the Microsoft Knowledge Base:

The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.