Article ID: 822399 - View products that this article applies to.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
When you use Microsoft Money, Money may fail to complete its automatic update of any available service packs.
Note Installation or updating for most applications typically requires some level of Administrator access to Windows.You may also experience the following symptoms:
For Microsoft Money 2004 or earlier versions, Money require that you request Money to update. To do this, point to Internet Updates on the Tools menu, and then click Update Now.
This behavior can occur if security settings in the Windows profile that you are currently logged in to are insufficient or corrupted, if something is blocking the installation of Money, or if Money is not properly detecting your Internet Connection.
Typically, firewall or other security software may be restricting Money’s access to the Internet.
Try to log in to Microsoft Windows by using an account that has Administrator rights. Then check whether Money can successfully update itself.
Note If you are using Windows Vista, you may have to let Money have elevated access. To do this, follow these steps:
Note The following steps will likely require that you have Administrator access.
To resolve this issue, close Money, verify your Internet connection and try Money again. For more information about how to troubleshoot your Internet connection with Money, click the following article number to view the article in the Microsoft Knowledge Base:
899935Modify your security software to add Money to the software’s exception list or to prompt you instead of automatically blocking access. By setting the software to prompt, this may help you identify which items to allow Money to access. Reference the software documentation or support department for information on how to do this, since it will vary with the specific software.
(http://support.microsoft.com/kb/899935/ )You cannot connect to the Internet when you try to use a feature in Money that requires an Internet connection
If this fails to resolve the issue, you can try the following additional steps and then see whether Money updates correctly:
To work around this problem, use one of the following methods.
Method 1: Create a new user accountWindows Vista
More informationIf creating a new user account fixes the problem, sign out of this new user account, and then sign in to your usual user account to see whether the problem re-occurs with that account.
If there is still a problem in your usual user account, you may want to use the Fix It button in the following article to restore the default security settings in this account.
313222Then, check whether that fixes the problem. Otherwise you must move your data from the account that has the problem into the user account that you just created so that you can access it when you use the new user account. For more information about how to copy data to your new user profile when you are using Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/313222/ )How do I restore security settings to the default settings?
(http://support.microsoft.com/kb/811151/ )How to copy data from a corrupted user profile to a new profile in Windows XP
Method 2: Turn off the firewall client and port-blocking softwareImportant These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Method 3: Temporarily remove the firewall client and port-blocking software
Important The same security concerns that are mentioned for method 2 apply to method 3. Make sure that you are aware of the risks as described in the previous method.Sometimes, simply disabling your security software does not completely remove its influence. So, if method 2 fails to resolve the problem, try removing the security software, by using Add/Remove Programs in Control Panel or the software’s installation process.
Then check to see if Money will update correctly.
Important: Reinstall the security software and customize it to allow Money access.
Note A firewall is designed to help protect your computer from attack by malicious users or by malicious software such as viruses that use unsolicited incoming network traffic to attack your computer. Before you disable your firewall, you must disconnect your computer from all networks including the Internet.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/927811/ )You receive a message when you start Money 2007 or Money Plus: "Money requires a software update"
(http://support.microsoft.com/kb/896925/ )How to verify that you have the latest updates for Money 2005 installed
Article ID: 822399 - Last Review: April 22, 2009 - Revision: 4.0
Contact us for more help
Connect with Answer Desk for expert help.