Remote Assistance generates minimal event logging in Windows XP

When you start a Remote Assistance session with another computer, Remote Assistance does not track who initiated the session or the location of the computer that initiated the session.

This hotfix increases the number of events that are logged when you start and use a Remote Assistance session in Microsoft Windows XP. Currently, Remote Assistance provides only minimal logging of Remote Assistance sessions. The following is a list of the new events that will be logged during a Remote Assistance session:

• Remote Assistance connection
  • From FQDN to FQDN
  • Username
  • IP list that is traversed in session
• Remote Assistance disconnection
  • Session time
• Time the session was accepted
• Ticket creation
  • Ticket duration
  • Creation of Expert ticket (Reverse Connect)
• Ticket expiration
• Ticket deletion
• Files transferred
  • Start time
  • End time
  • Result
  • File name
  • Size
• XML ticket parsing failures
• Control acceptance
  • Start time
  • End time
  • Duration

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required. However, before installing this hotfix, you must turn off Remote Desktop and Remote Assistance on the computer.

The 32-bit version of this hotfix is installed manually. To install the Windows XP, 32-bit version of this hotfix, you must extract the files to a root folder that has a name that is eight or less characters long. See the "More Information" section for instructions.

Restart requirement

You must restart your computer after you apply this hotfix. You must also turn on Remote Desktop and Remote Assistance.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit edition

Windows XP, 64-Bit Edition

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

The 32-bit version of this hotfix is installed manually. To install the 32-bit version of this hotfix, you must extract the files to a root folder that has a name that is eight or less characters long. You must also turn off Remote Desktop and Remote Assistance on the computer. To do this, follow these steps:

1. Right-click My Computer, and then click Properties.
2. Click the Remote tab.
3. Under Remote Assistance, click to clear the Allow Remote Assistance invitations to be sent from this computer check box. Under Remote Desktop, click to clear the Allow users to connect remotely to this computer check box, and then click OK.
4. Right-click Start, and then click Explore.
5. Click Local Disk (C:).
6. On the File menu point to New, and then click Folder.
7. Type 822407 for the name of the folder.
8. Click Start, click Run, and then click Browse.
9. Locate the Windows2000-KB835264-x86-ENU.Exe file, and then click Open.
10. Type -x outside the quotation marks at the far right of the Run command line. For example, type "drive:\path\Windows2000-KB835264-x86-ENU.Exe" -x. Click OK.
11. In Choose Directory For Extracted Files, click Browse, locate the 822407 folder, and then click OK.
12. After the files have been extracted, open the 822407 folder in Windows Explorer.
13. Open the Update folder, double-click the Update.exe file, and then install the hotfix.

Important You must put the 822407 folder in the root of the volume. During the installation process, the hotfix installer may appear to stop responding. This behavior occurs because the installer must process many HTML and JavaScript files. This process takes a long time.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base: