Characters Are Dropped or Lost in Notepad When You Use a Swipe Card Reader or a Keyboard in Windows 2000

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SYMPTOMS

When you use a swipe card reader or a keyboard on a Windows 2000-based computer, characters may be dropped or lost in Notepad. This issue may occur if all the following conditions are true:

You have established an Independent Computing Architecture (ICA) connection to a MetaFrame server.
The time interval between swipes (scans) or keystrokes is very short.
The codes that you scan or type are exactly the same, or repeated.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft Windows 2000 Service Pack 3 installed to install this fix.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

The hotfix that is described in this article does not replace any other hotfix.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version           Size    File name
----------------------------------------------------------
17-Jul-2003  17:48  5.0.2195.6738     42,256  Basesrv.dll 
17-Jan-2003  16:06  5.0.2195.6656    236,304  Cmd.exe 
17-Jul-2003  17:48  5.0.2195.6762    222,992  Gdi32.dll 
17-Jul-2003  17:48  5.0.2195.6741    711,440  Kernel32.dll 
17-Jul-2003  17:48  5.0.2195.6751    333,072  Msgina.dll 
08-Apr-2003  05:54  5.0.2195.6701     90,232  Rdpwd.sys 
15-Jul-2003  22:08  5.0.2195.6776  4,858,368  Sp3res.dll 
17-Jul-2003  17:48  5.0.2195.6785    380,176  User32.dll 
17-Jul-2003  17:48  5.0.2195.6745    385,808  Userenv.dll 
16-Jul-2003  23:32  5.0.2195.6784  1,628,784  Win32k.sys 
17-Jul-2003  17:20  5.0.2195.6785    182,032  Winlogon.exe 
17-Jul-2003  17:48  5.0.2195.6775    243,984  Winsrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/ ) New Naming Schema for Microsoft Windows Hotfix Packages

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