Outlook 2003 stops responding and you receive an error message that references the Nakrnl32.dll file when you use Outlook 2003

When you use Outlook 2003, you may receive the following error message and Outlook 2003 may stop responding: When you view the data in the error report, the report contains an error signature that is similar to the following: where appversion is a number equal to or greater than 11.0.5329.6, and where modver is a number equal to or greater than 4.5.276.0. Additionally, other offsets are possible.

The problem may be caused by a Microsoft Exchange add-in named the McAfee Virus Scan Alert Manager.

Note The McAfee Virus Scan Alert Manager is manufactured by Network Associates, Inc.

For more information about the McAfee Virus Scan Alert Manager, visit the following Network Associates, Inc. Web site: http://www.mcafee.com (http://www.mcafee.com)
For information about how to contact any of the companies mentioned in this article, visit the following Microsoft Web site:
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The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site: For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base: