You run the Activation Wizard for the 2007 Microsoft Office
suites or for Microsoft Office 2003. Then, you click
I want to activate
the software over the Internet. When you do this, you may receive one
of the following error messages.
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Error message 1
The Activation Wizard is unable to find a
connection to the Internet. Please make sure that your connection is working
properly and then retry activation in a few minutes.
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
701099
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Error message 2
A communication error has occurred. Your
request cannot be processed at this time. Please try again in a few
minutes.
To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:
701098
You receive the
error message even though you have a working Internet connection.
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This issue may occur if you configure your Internet
connection to use a proxy server that requires authentication. When the
Activation Wizard cannot connect through the proxy server to an internal
Microsoft server to transfer your installation ID to Microsoft, you receive an
error message.
Alternatively, this issue may occur if your firewall
software is blocking the attempt to connect to the server through your Internet
connection. When the Activation Wizard cannot connect to an internal Microsoft
server to transfer your installation ID to Microsoft, you receive an error
message.
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To work around this issue, use one of the following methods.
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Method 1
Click
I want to activate the software by
telephone when the Microsoft Office Activation Wizard starts, and then
follow the instructions on the screen to activate your software by telephone.
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Method 2
Configure the firewall software to let the Activation Wizard
connect to the Microsoft server. To
do this, use one of the following options:
| • | Option 1 Visit the following Microsoft Web site, and then follow the
steps that are described in that Web site: |
| • | Option 2 Add the following to the proxy's
authentication exclusion list: productactivation.one.microsoft.com |
For more information about how to register your
product, click the following article number to view the article in the
Microsoft Knowledge Base:
295539 (http://support.microsoft.com/kb/295539/)
How and when to contact Microsoft Customer Service
For more
information about product activation, click the following article number to
view the article in the Microsoft Knowledge Base:
302806 (http://support.microsoft.com/kb/302806/)
Description of Microsoft product activation
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Method 3
Restart the computer in Windows
Safe Mode With
Networking, and then try to activate the software. To do this, follow
these steps:
| 1. | Print these instructions. The instructions will not be
available after you shut down your computer in step 2. |
| 2. | Click Start, and then click Shut
Down. |
| 3. | In the Shut Down Windows dialog box,
select Restart in the What do you want the computer to
do drop-down list, and then click OK. |
| 4. | When your computer is restarting, press F8 before Windows
opens.
Note On a computer that is configured to start multiple operating
systems, you can press F8 when the boot menu appears. |
| 5. | Use the arrow keys to highlight Safe Mode With
Networking, and then press ENTER.
Note If you have a dual-boot or multiple-boot system, select the
installation that you have to access by using the arrow keys, and then press
ENTER. |
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Help and Support
