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Custom Form Action Causes Outlook to Quit Unexpectedly
Article ID: 822558 - View products that this article applies to.
When you click a custom action on a form in Outlook 2002, Outlook may quit unexpectedly and you may receive the following error message:
When you view the details of the error message, you receive an error signature that is similar to the following:
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName AppVer ModName ModVer Offset ----------------------------------------------------------- Outlook.exe 10.0.2627.1 Outlib.dll 10.0.2627.1 0009ab7c
This problem may occur if the custom action on the form is set to forward as an appointment.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
How to Obtain the HotfixThis issue is fixed in the Outlook 2002 Post-Service Pack 2 Hotfix Package June 20, 2003 . For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/822868/ )Availability of the Outlook 2002 Post-Service Pack 2 Hotfix Package: June 20, 2003
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.