Select the product you need help with

The services recovery option to run a file does not work correctly when the file has a .bat or a .cmd extension

Article ID: 822598 - View products that this article applies to.

SYMPTOMS

On a Microsoft Windows 2000-based computer, when you click the Run a File option to configure service recovery for a particular service, the assigned file does not run when the service fails. This problem occurs if you designate a file that has either a .bat or a .cmd extension in the File box.

Note The File box is located in the Run file section on the Recovery tab of the service's Properties dialog box.

Back to the top | Give Feedback

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Windows 2000 Service Pack 3 (SP3) or later.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   24-Jun-2003  18:32  5.0.2195.6761      85,776  Services.exe

Back to the top | Give Feedback