A GPS device is not detected by MapPoint or Streets and Trips

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Article ID: 822683 - View products that this article applies to.
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Symptoms

When you try to use a Navman e Series Global Positioning System (GPS) device with Microsoft Streets and Trips or Microsoft MapPoint 2002, you may see that the device is not detected by the computer.

Cause

This issue occurs because the GPS device does not automatically create a communications (COM) port. Instead, the GPS device creates a virtual COM port. Streets and Trips and MapPoint do not recognize the virtual COM port.

Resolution

To resolve this issue, download and install the most recent drivers for your GPS device. For more information about the most recent GPS driver software, visit the appropriate Web site for your GPS device.

For information about Device Drivers for e Series, visit the following Navman Web site:
http://www.navman.com/Navman/Templates/standardcontent____6296.aspx
  To download the Universal Serial Bus (USB) GPS driver files and the e Series GPS USB driver for the Windows 2000 and Windows XP operating systems only, visit the following Navman Web site:
http://www.navman.com/navman/templates/Search____2993.aspx?query=Universal+Serial+Bus+(USB)+GPS+driver
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

More information

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 822683 - Last Review: January 21, 2013 - Revision: 13.0
Applies to
  • Microsoft MapPoint 2002 Standard Edition
  • Microsoft Streets & Trips 2002 Standard Edition
Keywords: 
kb3rdparty kbprb KB822683

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