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"The Shockwave animation player is not installed on your system" error message or Encarta starts with a blank screen
Article ID: 822761 - View products that this article applies to.
When you start one of the Microsoft Encarta products listed in the "Applies to" section, one or more of the following symptoms may occur:
This issue occurs when Shockwave was not installed correctly. Generally, this behavior occurs if Shockwave was already installed on your computer before you installed the Encarta product. However, the program that installed Shockwave did not install a complete version of the program.
To resolve this issue, remove Shockwave, and then reinstall Shockwave from the Encarta CD-ROM or DVD. To do so, follow these steps.
Reinstall Shockwave from the Encarta Software
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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 822761 - Last Review: September 29, 2011 - Revision: 5.0