Event ID 2085 "Unable to Create Message File ..."

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SYMPTOMS

Microsoft Message Queue Server (MSMQ) storage files may unexpectedly accumulate in the %windir%\system32\msmq\storage directory on a remote MSMQ server when applications perform remote reads against the server. If this problem occurs, an event log error similar to the following event log is logged in the event viewer:


Event Type: Error
Event Source: MSMQ
Event Category: Kernel
Event ID: 2085 Date: 6/10/2003
Time: 1:05:48 PM
User: N/A
Computer: MSMQServer
Description:

Unable to create message file D:\STORAGE\r000001e4.mq. There is insufficient disk space or memory.

CAUSE

This problem occurs if MSMQ server uses the wrong queue handle when it closes the cursor.

RESOLUTION

Hotfix Information for Windows 2000

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix does not have any prerequisites.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix replaces all previous MSMQ 2.0 hotfixes. The file version of Mqqm.dll can be used to determine the latest version.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Jun-2003  20:25  5.0.0.778         281,360  Mq1repl.dll      
   17-Jun-2003  17:33  5.0.0.778          14,096  Mq1sync.exe
   26-Mar-2003  16:27  5.0.0.774          75,536  Mqac.sys
   19-Jun-2003  20:25  5.0.0.773         217,360  Mqads.dll
   30-Oct-2002  16:43  5.0.0.761          25,360  Mqbkup.exe
   19-Jun-2003  20:25  5.0.0.778          76,560  Mqdscli.dll
   19-Jun-2003  20:25  5.0.0.773          42,256  Mqdssrv.dll      
   21-Oct-2002  20:31  5.0.0.759          98,064  Mqmig.exe        
   19-Jun-2003  20:25  5.0.0.759         265,488  Mqmigrat.dll
   19-Jun-2003  20:25  5.0.0.740         222,480  Mqoa.dll
   19-Jun-2003  20:25  5.0.0.762           8,464  Mqperf.dll
   19-Jun-2003  20:25  5.0.0.778         428,816  Mqqm.dll         
   19-Jun-2003  20:25  5.0.0.778         102,672  Mqrt.dll
   19-Jun-2003  20:25  5.0.0.776          70,928  Mqsec.dll
   19-Jun-2003  20:25  5.0.0.769         400,656  Mqsnap.dll
   19-Jun-2003  20:25  5.0.0.762          23,824  Mqupgrd.dll      
   19-Jun-2003  20:25  5.0.0.778         110,864  Mqutil.dll
   19-Jun-2003  20:25  5.0.0.748          64,784  Msmq.cpl

Hotfix Information for Windows NT 4.0

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows NT 4.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   23-Sep-2002  08:51                     11,163  Crdbsp7.sql
   23-Sep-2002  08:50                     19,968  Mq2ndnd.exe      
   02-Jul-2003  08:02  1.0.0.337          61,584  Mqac.sys
   23-Sep-2002  08:27  1.0.0.336          34,064  Mqcertui.dll     
   02-Jul-2003  08:02  1.0.0.337          34,064  Mqdbmgr.dll      
   02-Jul-2003  08:02  1.0.0.337          59,152  Mqdscli.dll      
   02-Jul-2003  08:02  1.0.0.337          56,592  Mqdssrv.dll      
   02-Jul-2003  08:02  1.0.0.337         227,088  Mqis.dll         
   02-Jul-2003  08:02  1.0.0.337          16,144  Mqkeyhlp.dll     
   02-Jul-2003  08:02  1.0.0.337         142,096  Mqoa.dll         
   02-Jul-2003  08:02  1.0.0.337           8,464  Mqperf.dll       
   02-Jul-2003  08:02  1.0.0.337         509,200  Mqqm.dll         
   02-Jul-2003  08:02  1.0.0.337         110,352  Mqrt.dll         
   23-Sep-2002  08:45  1.0.0.336       1,831,320  Mqsetup.dll      
   02-Jul-2003  08:02  1.0.0.337          14,096  Mqsvc.exe        
   02-Jul-2003  08:02  1.0.0.337         106,768  Mqutil.dll       
   23-Sep-2002  08:27  1.0.0.336          62,224  Msmq.cpl

REFERENCES

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New naming schema for Microsoft Windows hotfix packages
For more information about other causes of Event ID 2085, click the following article numbers to view the articles in the Microsoft Knowledge Base:
810507 Error 0xc00e0027 when you send or receive a Microsoft Message Queue Server message
811308 How to increase the kernel memory threshold

Properties

Article ID: 822835 - Last Review: February 27, 2014 - Revision: 7.4
APPLIES TO
  • Microsoft Message Queue Server 1.0
  • Microsoft Message Queuing 2.0
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbqfe kbwin2000presp5fix kbhotfixserver KB822835

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