Article ID: 822963
While you are using Microsoft Internet Explorer 6 Service Pack 1 (SP1) or Internet Explorer Service Pack 2 (SP2) on a Microsoft Windows XP-based computer, Internet Explorer uses your dial-up connection instead of your LAN connection to connect after your LAN connection is reestablished from a previous outage.
This behavior may occur if you select the Dial whenever a network connection is not present option, and Internet Explorer cannot find your network path.
Note To locate the Dial whenever a network connection is not present option in Internet Explorer, click Tools, click Internet Options, and then click Connections.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389Note After you apply Windows XP Service Pack 2 (SP2), you must edit the registry to enable the fix. For more information, see the "Installation instructions" section.
(http://support.microsoft.com/kb/322389/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 21-Aug-2003 12:03 6.0.2800.1250 586,240 Wininet.dll
Installation instructionsAfter you install Windows XP SP2 or the hotfix that is described in this article, you must edit the registry to enable the hotfix.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Follow these steps, and then quit Registry Editor:
To work around this problem, connect Internet Explorer to a Web server that is available on your local intranet. As a result, Internet Explorer uses your LAN connection.
Microsoft has confirmed that this is a problem in Internet Explorer 6 Service Pack 1.
This problem was first corrected in Windows XP Service Pack 2.
Article ID: 822963 - Last Review: June 20, 2014 - Revision: 3.0
Contact us for more help