"Problem Communicating With Printer" Message Appears When You Try to Print to a Lexmark X Series Multifunction Printer

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Article ID: 822968 - View products that this article applies to.
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SYMPTOMS

When you try to print to a Lexmark X series Multifunction printer, you may receive the following message over the printer icon in the notification area at the far right of the taskbar:
Problem communicating with the printer
This behavior may occur even after you install the latest drivers for your Lexmark X series printer.

CAUSE

This issue may occur if Windows turns off the power to the Universal Serial Bus (USB) Root Hub device to save power.

RESOLUTION

To resolve this issue, follow these steps:
  1. Click Start, right-click My Computer, and then click Properties.
  2. Click the Hardware tab, and then click Device Manager.
  3. Expand Universal Serial Bus controllers, right-click USB Root Hub, and then click Properties.

    Note There may be more than one USB Root Hub installed in your computer. In this case, you may have to follow these steps with each USB Root Hub device.
  4. Click the Power Management tab, click to clear the Allow the computer to turn off this device to save power check box, and then click OK.
  5. Quit Device Manager.

MORE INFORMATION

For additional support information for your Lexmark printer, contact Lexmark. For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-us
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 822968 - Last Review: July 12, 2003 - Revision: 1.4
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kberrmsg kbprb KB822968

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