Article ID: 823027 - View products that this article applies to.
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When you click a hyperlink in a document that you open in a Microsoft Office 2000 program, you may receive the following error message:
Note The document that contains the hyperlink was created in Microsoft Office XP (or a later version of Office).
'filename' could not be found. Check the spelling of the file name, and verify that the file location is correct.
If you are trying to open the file from your list of most recently used files on the File menu, make sure the file has not been renamed, moved, or deleted.
This problem may occur with a hyperlinked document and if all the following conditions are true:
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name ------------------------------------------- 23-Jun-2003 02:34 2,040,060 Mso9op.msp 23-Jun-2003 03:42 4,299,364 Mso9ff.msp
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name ----------------------------------------------------- 21-Jun-2003 21:08 22.214.171.12419 5,586,993 Mso9.dll
326585Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/326585/EN-US/ )OFF2000: Overview of Office 2000 Service Pack 3
(http://support.microsoft.com/kb/811002/EN-US/ )OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0
To activate this hotfix, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 823027 - Last Review: February 27, 2014 - Revision: 2.3