Article ID: 823070 - View products that this article applies to.
If you try to print an ActiveX control from Microsoft Excel or from a similar container, and the ActiveX control is written in Microsoft Visual Basic 6.0, the ActiveX control may not render its background correctly.
The characteristics and the feature set of the container of an ActiveX control determine how the ActiveX control is rendered to a printer. A coding error in the Visual Basic runtime may cause the background to be painted in the wrong location. Typically, the background appears outside the client area of the ActiveX control's window. This behavior may cause the background image to be clipped. Therefore, the background image will not print.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
Note You must have a Visual Studio license agreement to obtain this hotfix.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ---------------------------------------------------------------- 07-Jun-2003 22:48 188.8.131.52 1,390,592 Msvbvm60.dll x86
This problem does not occur for all printer drivers or for all containers because the mechanism that is used to render controls is different for each printer driver and for each container.
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates